Last updated: September 28, 2026
We make our products to be used, played with and enjoyed. Because we’re a small, creator-owned business, we generally do not accept returns simply because you changed your mind, ordered the wrong item or decided you no longer want a product.
We will, however, make things right when there is a problem with your order or product, and we will honor any return, refund or cancellation rights required by applicable law.
1. Our Return Policy
All sales are final unless:
- Your order arrived damaged.
- Your order arrived defective or unusable.
- We sent you the wrong product.
- Your order is materially different from what was described or purchased.
- You are entitled to a return, refund or cancellation under applicable law.
We do not accept returns for buyer’s remorse, accidental purchases, ordering the wrong product or simply deciding that you don’t want the item anymore.
2. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or contains the wrong item, please contact us as soon as possible after delivery.
Please include:
- Your order number.
- A description of the problem.
- Photos of the product and packaging when appropriate.
We’ll review the issue and determine an appropriate solution, which may include a replacement, replacement part, refund or return.
If the problem was caused by an error on our part or the product arrived damaged or defective, we will cover reasonable return shipping costs when a return is necessary.
3. Products Damaged After Delivery
We are not responsible for damage caused by misuse, accidents, improper storage, modifications or normal wear and tear after delivery.
If you’re unsure whether an issue is covered, contact us. We’d rather take a look at the problem than make you guess whether you have a legitimate claim.
4. Digital Products
Digital products, including PDFs, adventures, guides and other downloadable materials, are generally non-refundable once they have been accessed or downloaded.
If you experience a technical problem that prevents you from accessing or using a digital product you purchased, contact us and we’ll work with you to resolve the issue or provide an appropriate replacement.
Nothing in this policy limits any refund or cancellation rights that cannot legally be waived.
5. Print-on-Demand Products
Some Crit For Brains products are produced through print-on-demand manufacturing partners.
Because these products are made specifically after an order is placed, they generally cannot be returned simply because you changed your mind or no longer want the product.
If a print-on-demand product arrives damaged, defective or materially different from what you ordered, contact us and we’ll work with you and our manufacturing partner to resolve the issue.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We may be able to cancel an order before it has been processed or shipped, but we cannot guarantee that a cancellation will be possible once an order has entered fulfillment or been shipped.
Orders that cannot be canceled before fulfillment are subject to this Returns & Refund Policy.
Nothing in this section limits any cancellation rights required by applicable law.
7. Refunds Required by Law
Nothing in this policy is intended to limit rights or remedies provided to consumers under applicable federal, state or local law.
For example, if we are unable to ship an order within the timeframe required by applicable law, you may have the right to cancel the order and receive a refund. Federal law generally requires online sellers to ship within the promised timeframe or, if no timeframe is stated, within 30 days, subject to the requirements and exceptions of the applicable rule.
Where a refund is required by law, we will provide the refund in accordance with the applicable requirements.
8. Refund Processing
When we approve a refund, we will generally issue it to the original payment method.
The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.
9. Contact Us
If there is a problem with your order, please contact Crit For Brains through the contact information provided on our website.
Please include your order number and a description of the issue so we can help you as quickly as possible.