Last updated: September 28, 2026
We make our best effort to get your Crit For Brains order packed and on its way quickly. Here’s what you need to know about shipping.
1. Order Processing
Most Crit For Brains orders are processed and shipped within 1 business day.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During particularly busy periods, including holidays, product launches or special events, processing may take longer. If we expect a significant delay, we’ll do our best to communicate that.
2. Shipping Methods and Delivery Times
Available shipping options and their costs are displayed during checkout.
Estimated delivery times provided at checkout are estimates, not guarantees. Once an order has been handed over to the carrier, delivery times are outside our direct control.
Carrier delays can occur because of weather, holidays, operational issues, incorrect addresses and other circumstances.
3. Shipping Address
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.
Once an order has shipped, we may not be able to change the shipping address or redirect the package.
4. Tracking
When tracking information is available, it will be provided through the email address associated with your order.
Tracking information may take some time to update after a package has been accepted by the carrier.
5. Lost or Delayed Packages
If your package appears to be delayed, please check the tracking information first.
If a package appears to be lost or has not arrived within a reasonable period after its expected delivery date, contact us and we’ll help determine the appropriate next step.
Once a package has been handed to the carrier, Crit For Brains cannot guarantee a particular delivery date.
6. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Photos of the damaged packaging and product may be helpful when determining how to resolve the issue.
If the damage occurred during shipping, we’ll work with you to determine an appropriate solution.
7. Print-on-Demand Products
Some Crit For Brains products are produced and shipped through a print-on-demand manufacturing partner.
These products are made to order and may have different processing and delivery times than products fulfilled directly by Crit For Brains.
Print-on-demand products may also ship separately from the rest of your order.
If a print-on-demand product has a separate shipping charge, that charge will be shown during checkout.
For example, our print-on-demand playmats have a separate, fixed shipping fee from our manufacturer and may arrive in a separate package from other items in your order.
8. Multiple Packages
If your order contains products that are fulfilled from different locations, your items may arrive in multiple packages at different times.
This does not necessarily mean that part of your order is missing.
9. Shipping Outside the United States
If we offer shipping to destinations outside the United States, the available shipping options and associated costs will be shown at checkout.
Customers are responsible for any customs duties, taxes, brokerage fees or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary significantly because of customs processing and other factors outside our control.
10. Free Shipping Promotions
From time to time, Crit For Brains may offer free shipping promotions, including free shipping above a specified order amount.
The requirements and exclusions for any free shipping promotion will be stated on the website or during checkout.
Unless otherwise stated, free shipping promotions apply only to eligible products and destinations.
11. Contact Us
If you have questions about shipping, tracking or an order that hasn’t arrived, please contact Crit For Brains through the contact information provided on our website.
Please include your order number whenever possible.